a. Service Cancellation by Customer
If you wish to cancel a service after booking, you may do so by contacting us at [email protected]. The following terms apply:
- Cancellation within 24 hours: Full refund or reschedule the service at no additional charge.
- Cancellation after 24 hours but before 48 hours: A 50% cancellation fee will apply.
- Cancellation after 48 hours: No refund, full service fee will be charged.
b. Service Cancellation by Saajhi Solutions
If Saajhi Solutions needs to cancel a service, we will notify you as soon as possible and offer the following options:
- Rescheduling the service at a mutually agreed time.
- Full refund of any fees paid for the service.
a. Refund Eligibility
Refunds are provided only under specific circumstances, such as:
- Overcharging or incorrect billing.
- Services not delivered as agreed upon (after unsuccessful attempts to reschedule or resolve issues).
b. Process for Refund Request
If you believe you are entitled to a refund, please contact our support team at [email protected] within 7 Days from the date of the service. Please provide the following information:
- Service booking ID.
- Description of the issue.
- Relevant documentation (e.g., receipts, invoices, or communication related to the issue).
Once your refund request is reviewed, you will be notified about the outcome. Approved refunds will be processed to the original payment method, and you can expect the refund within 7–10 business days.
c. Non-Refundable Services
The following services are non-refundable:
- Services provided and delivered as agreed upon.
- Custom or personalized services that have already been initiated.
Saajhi Solutions reserves the right to amend or update this Refund & Cancellation Policy at any time. Any changes will be communicated via our website or through direct notification to affected customers.
If you have any questions or need further clarification regarding our Refund & Cancellation Policy, please contact our support team at: