a. Shipping Charges

Shipping charges for physical products, such as hardware or equipment, are calculated based on destination, weight, and selected shipping method. The total shipping cost will be displayed at checkout.

b. Shipping Time

Orders for physical products are processed within 1–3 business days. The estimated delivery time is typically between 5–10 business days depending on the shipping method and location.

c. International Shipping

We offer international shipping to select countries. International shipping charges and delivery times will be calculated at checkout. Customers may be subject to customs duties or taxes depending on the destination country.

d. Tracking Your Order

Once your physical order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

a. Delivery of Digital Products

For services such as software licenses, digital products, or cloud services, delivery will occur immediately upon payment confirmation or via email. You will receive instructions and access details to begin using the service.

b. Support for Digital Services

For any technical issues with digital products or services, please reach out to our support team within 30 days of receiving the service. Our team will assist you promptly with troubleshooting and resolving any issues.

a. Exchange Eligibility for Physical Products

We offer exchanges for physical products under the following conditions:

• The product is unused, unopened, and in its original condition with all packaging and tags.
• The exchange request is made within 30 days of receiving the product.

b. How to Exchange

If you need to exchange a product, contact our support team at [support email/phone number]. Include your order number and the item you wish to exchange, along with the reason for the exchange.

c. Non-Exchangeable Products

The following items are non-exchangeable:

• Software or services that have been activated or downloaded.
• Custom or personalized products.
• Used or opened physical products.